Terms and conditions

Où Sortir à Lisbonne — OSL is operated by Tania Domingas Ferreira Barros, a self-employed professional registered in Portugal · NIF 280054785 · Rua Nossa Senhora de Fátima, 30, 4770-690 Sezures, Portugal · contact@ousortiralisbonne.com · +351 966 998 827.

OSL provides content, advice, research, itinerary design, planning or coordination services and introductions to independent providers. OSL may also sell its own services when they are explicitly identified as such.

When a service is supplied or sold by a third party, the contracting party and its applicable terms are disclosed before the customer commits.

An information request, selection, estimate, unaccepted quotation, preferred or fallback time slot and availability request do not by themselves constitute a booking.

Availability described as “to be checked”, “on request” or “subject to confirmation” is not firm confirmation. A booking becomes firm only when the journey explicitly states that its confirmation conditions have been met, including provider approval where required and any requested payment or deposit.

Before any distance B2C commitment, the applicable information is provided clearly and in good time: contracting-party identity, essential characteristics, date or period, duration, location or departure, participants where relevant, total price and known mandatory charges or calculation method, payment, delivery, cancellation/rescheduling/refund/weather rules, withdrawal regime and complaint or alternative-dispute-resolution channels.

Product- or provider-specific information prevails over any statement that is not universally applicable.

Before any electronic order creates a contractual or financial commitment, the customer must be able to review and correct decisive elements: service or variant, date, time slot, participants, duration, options, contact details, price and other relevant information.

Information already provided may be prefilled but remains editable unless a change requires new validation or recalculation.

Where availability does not rely on reliable live inventory, the customer may provide a preferred time and, optionally, a fallback. These preferences remain editable and guarantee neither availability nor a booking.

Displayed prices use the validated public commercial layer for the scenario concerned. For B2C offers, the price includes applicable taxes and known mandatory charges.

When an exact price depends on unconfirmed information, the site says so explicitly — for example “on request”, “to be confirmed” or “estimate” — instead of inventing a total. An unknown cost or incompatible extra is never silently valued at zero.

Before payment, the journey clearly identifies the contracting party, payment recipient, service and applicable conditions. OSL may collect payment for its own services when identified as such.

Any flow in which OSL would collect for a third-party provider, centralise several third-party services or sell a package must undergo the applicable financial and legal assessment before transactional activation.

When checkout immediately creates an obligation to pay, the confirmation button or function states this clearly and unambiguously.

The amount or percentage, recipient, payment method, deadline and any balance depend on the relevant offer or contract and are disclosed before commitment. There is no universal public “50% deposit” rule applying to every OSL offer.

The applicable conditions are those disclosed for the relevant offer and contracting party, subject to mandatory consumer rights.

The right of withdrawal is assessed offer by offer. Some services tied to a specific date or period may fall within exceptions under Portuguese law; OSL therefore does not automatically promise a 14-day withdrawal period for a dated experience.

Where a service depends on weather or a provider’s safety decision, specific rescheduling, cancellation or refund rules are disclosed.

A change to date, participants, duration, time, boarding point, format or options may affect availability, price, conditions or compatibility. The revised scenario is recalculated or reconfirmed when needed while preserving information already supplied wherever possible.

When a third party delivers the service, its identity and role are disclosed at the required stage. OSL may support the customer, recommend alternatives and coordinate the file without excluding its own legal responsibilities or mandatory consumer rights.

A Programme, comparison, OSL recommendation and booking are separate things. Adding a service to a Programme or comparison creates neither a booking nor payment without an explicit contractual action.

Recommendations are based on customer fit and available information and are not presented as universally objective rankings when they include editorial curation.

Processing is described in the OSL Privacy Policy. Communications required to handle an enquiry, quotation or service are separate from marketing.

Customers may contact OSL at contact@ousortiralisbonne.com. OSL has active access to Portugal’s electronic complaints book: direct OSL access.

OSL does not claim voluntary membership of CIAB, CNIACC or another centre. For low-value consumer disputes up to €5,000, a consumer may, where legal conditions are met, choose mediation or mandatory arbitration. The competent centre depends on the specific case and, for distance contracts, particularly the consumer’s residence within a centre’s geographic area.

Official list of consumer centres. No link is provided to the former European ODR platform, discontinued in 2025.

No provision limits a mandatory consumer right or liability that cannot legally be excluded.

OSL is not responsible for third-party information that becomes outdated following an uncommunicated change where OSL met its verification and information duties. This qualification does not cover misleading information or a commitment made directly by OSL.

Rights applying to OSL content, documents, selections and brand elements are described in the Legal notice. Personalised materials supplied to a customer are for the use intended in the file unless otherwise agreed.

Contracts concluded directly with OSL are governed by Portuguese law without depriving a consumer resident in another state of mandatory protections they cannot waive under applicable rules.

The applicable version is the one provided and accepted for the relevant contract. A later site update does not retroactively change terms already accepted unless agreed or required by law.